Evaluating and documenting maximum capacity
The American Bookbinders Museum (ABM) is a small, open-plan museum open to the public Wednesday – Saturday from 10am – 4pm. The public area is all on the ground floor: a primary exhibit area of roughly 2500 square feet with 20’ ceilings; there is an additional gallery space of roughly 250 square feet with 10’ ceilings. Private administration area on the mezzanine above the gallery includes the office, which is open to the exhibit floor below, and an enclosed, environmentally controlled collection storage room. There are four individual restrooms (two are wheelchair accessible). The normal capacity is 110 persons including staff. As of this writing (January 15, 2022) the San Francisco Department of Public Health has removed capacity limits, although all persons are required to wear a mask inside the museum. Pre-Pandemic our typical visitorship was between 10-20 persons a day, with an average visit duration of 1 1/2 hours in the course of a 6-hour business day.
Aside from restrooms, the one “enclosed” space in the public area is the gallery, which has two large doorways. Currently we keep the two doors open to increase airflow throughout the room.
Upstairs, the office is open to the museum floor. There is a collection storage room which is climate-controlled with its own HVAC for the protection of the materials stored there.
Signage from the SF DPH Covid Outreach Toolkit targeting the public (Masks Required, Get Vaccinated, etc.) is posted on the door at the Clementina Street entrance and Folsom Street exit. These posters are multi-lingual (English, Spanish, Chinese, and Filipino). Additional reminders for masks are posted at the entry (next to a dispenser for hand sanitizer) and on the admissions desk (see floorplan, attached).
Signage for handwashing, and for closing the toilet lid before flushing to reduce aerosolization of bacteria/viruses, are in each bathroom by the sink/mirror.
In the administration area signage reminds personnel of mask requirements and social distancing.
Ensuring personnel and patrons wear face coverings at all times, unless specifically exempted from doing so
All personnel are required to wear face masks at all times (except when eating or drinking). We provide disposable face masks to all staff, but they are permitted to wear their own cloth masks, so long as the masks are laundered after each use. If an employee arrives for work without a mask one is provided to them. Currently we have no staff with medical conditions which exempt them from mask rules. Any vendors or service persons on site are required to adhere to the mask policy; a mask is provided if a guest arrives without one.
Masks are required of all guests over the age of 2 years old. This requirement appears on the admissions page of our website, in the text on the ticket-purchase portal, on the receipt email that advance ticket holders receive; and on signage at the door and admission desk.
A guest who arrives without a face covering is provided with one. If the guest declines to wear a mask they are refused admission; their ticket price is refunded.
Ticketing booths and payment systems
We offer and encourage the purchase of tickets online. We also sell tickets at the admissions desk upon arrival.
Any guest who is unable to visit the museum due to COVID symptoms can choose to reschedule their visit or to receive a refund.
We have a Plexiglass barrier between the staff member at the admissions desk and the guests. We accept credit cards—the swiping mechanism is on the guest-side of the barrier, so that staff does not have to touch the card. Unfortunately, the ticketing software we work with is not currently compatible with contactless hardware. We also accept cash.
Hand sanitizer is available at the entrance to the museum, on the guests’ side of the admissions desk barrier, in the gift shop, and on the staff side of the admissions desk.
The admissions area is cleaned and disinfected as needed.
Personnel safety precautions
Staff have received a copy of the Health and Safety Plan, which they reviewed and signed.
Social distancing, masks, hand-washing and hand sanitizer use are required. Signage is posted to remind staff of these requirements.
All museum staff has been vaccinated and received boosters.
In the office all workstations are at least 6ft apart. Sanitizing wipes and other disinfecting materials are available in the office to clean printers; staff is required to clean their own workstations.
Where possible, there should be no more than one person in the program storage room on the first floor, and no more than two in the collection storage room.
The museum’s HVAC utilizes (4) split AC systems (Heat Pumps & Fan Coils); each supplying 1,600 CFM of air and with 300 CFM of outside air (18.75%), as well as MERV 13 filtration in all air handling units in the building. The four restrooms vent directly to the outside.
Additionally, the collection storage room has its own climate-controlled system which maintains the temperature and humidity at a level to preserve the collection items stored there.
Because of our small size and relatively modest means, we are not currently planning upgrades to our HVAC system. The system receives quarterly maintenance, and has been serviced prior to opening to the public.
Food and beverage concessions
The ABM does not offer food or beverages.
Hand sanitizer is available, and guests are requested to use it prior to handling any merchandise.
Social distancing in elevators
ABM does not have an elevator.
Monitoring and limiting patrons to ensure physical distancing between members of different households
Staff monitors congestion on the exhibit floor and reminds guests not to congregate around any particular exhibit.
Paths of travel through the establishment and wayfinding signage
On the exhibit floor our tour has a linear, numbered route which gives guests a natural one-way path. Additional signage and arrows on the floor promote one-way travel, leading guests naturally to the exit door.
Our one stairway leads to the office. Staff is required to follow social distancing and a one- at-a-time protocol.
Plans for preventing patrons from gathering in a space
The ABM does not have an auditorium. Staff monitors for congestion, and remind people to keep moving. Signage encourages movement.
Sanitation for Restrooms
The ABM has four individual restrooms (two wheelchair accessible) with ventilation through the roof.
Touchless lights and soap dispensers have been installed. Staff inspects each restroom to clean and restock based on museum attendance (ie., if we have no guests that day, restrooms are cleaned as needed).
Areas of concern:
- Restock soap and paper towers
- Empty trash cans as needed
- Clean/disinfect sinks. faucets and knobs, toilet handle, paper towel dispenser. Cleaning is done with janitorial cleaner. Disinfection is done with bleach solution (5 tbs. per gallon of water, per CDC guidelines) sprayed on and allowed to sit for 60 seconds before being wiped away with paper towels. Staff wear masks and gloves when cleaning.
Tours and audio self-tour equipment
Docent-led tours are currently suspended. The ABM self-guided tours work two ways:
- Audio tours are accessed via the guest’s own smart phone and earphones; guests are reminded when purchasing tickets that they will need these to access the tour. If a guest does not have earphones the ABM will provide a pair of disposable earphones for their use. If the guest does not have a smart phone the ABM will loan them a tablet and disposable earphones. After use the earphones are thrown away; the tablet is disinfected.
- We also offer a self-guided tour brochure, which the guest may take home or throw away after use.
Sanitation for high-touch surfaces
In most cases our high-touch surfaces require disinfection (using bleach solution or bleach disinfecting wipes) rather than cleaning. High touch surfaces include:
- Clementina Street door handles
- Folsom Street handles
- Ramp and stair railings
- Admission Desk
- Plexiglass barrier
- Door handles to restrooms, kitchen, private areas
- Stair railings to administration area.
- Light switches
- Kitchen: microwave, refrigerator, counters, sink handles and faucet
Disinfection is done as needed depending on museum traffic.
The ABM requires three staff members on site in order to operate safely: one staff member at the admission desk during open hours, and two who—in addition to doing other work—can be available to deal with deliveries, and to make sure that (if one staff member must leave for some reason) no one is left alone. All staff members have been vaccinated.
Depending on visitation flow, we can stagger arrival and departure times around office hours to reduce the number of staff on site.
The office is set up so that up to five people can be working there with 6+ feet between them. There is one stairway leading to the office, and a strict policy of first-come-first-up (or down) is followed.
ABM has a small kitchen for the use of staff. The microwave, refrigerator, and counters are cleaned and wiped with disinfectant wipes after each use.
ABM Exhibit Floor